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"...the thing people really value is ‘face to face’ communication."

"...there is now in place a vital and necessary set of assurances governing the way our people are to be treated before transfer, at the point of transfer, and post-transfer."

For the speech in full, see PEOPLE MAKING CHANGE HAPPEN

The Improvement and Development Agency for local government (DeA) and the Public Sector People Manager's Association have published a paper entitled 'Managing people through major transitions' which captures the HR learning from the 2009 local government reorganisations.  

"Just as people lie at the heart of local government service delivery, people also lie at the heart of successful change. Winning the hearts and minds of staff to the change process is a vital building block of successful restructuring. Equally important are robust data and systems covering staff numbers, costs, performance, contractual status and other information needed for the achievement of smooth and effective reorganisation. Finally, there have to be effective mechanisms for the recruitment, transfer or exit of staff as well as consultation and negotiation with trade unions. "

For the paper in full, see MANAGING PEOPLE THROUGH MAJOR TRANSITIONS